Q1: Are you a factory or trading company?
A1: We are the biggest garment steamer factory in China over 10 years. specializing in designing, manufacture and selling of Garment steamers & vacuum cleaners etc. We have been doing ODM and OEM since 2015, now over 2 million PCS garment steamers and vacuum cleaners per year.
Q2: What certificates do you have for your products?
A2: We have GS, FCC, CE,EMC,CB, RoHS,BSCI,ISO9001 certificates;
Q3: Do you accept order through OEM/ODM business?
A3: Yes, it is including the customer logo and color box printing, but need annual buying quantity 3000pcs and each order MOQ 20'GP;
Q4: What's your Minimum Order Quantity?
A4: Normally 10 pcs for vacuum cleaners and garment steamers(In Stock Models ) , other models and small quantity is also available.
Q5: Do you accept sample order?
A5: Sample usually 7-10 days after payment received.
Q6: What's your lead-time and payment term?
A6: Normally, our lead-time is 25-45 days, it depends your order quantity and request. Sample: PayPal or T/T or LC or through Alibaba trade assurance. Mass production: 30% deposit advanced, 70% before shipment. Support Alibaba Trade Assurance to protect buyer's right;
Q7:How about the shipping?
A7: We do provide international Express door-to-door, Airline and sea freight;
Q8: What's your warranty for this product?
A8: We provided 1 year warranty ,we have our own service team that can provide effective solutions